Last updated: May 29, 2026
Avayble ("we," "our," or "us") operates a scheduling platform for independent massage providers. This SMS Communication Policy describes the text-message program offered through Avayble — how you opt in, what messages you'll receive, how often, and how to stop at any time. It complements our Privacy Policy, which covers personal data more broadly.
Program name: Avayble Massage Therapist Messaging. Avayble sends transactional SMS messages on behalf of independent massage providers to their clients, and account-related SMS to providers themselves. All messages are sent through SignalWire, our SMS infrastructure provider.
Avayble's SMS program is strictly transactional. You will receive messages for the following reasons only:
We do not send promotional, marketing, or third-party advertising messages through this program.
Message frequency varies based on your appointment activity. A typical client receives 1–4 messages per appointment booked. A typical provider receives 1–2 messages per booking on their schedule.
Avayble does not charge you to receive these messages. Standard message and data rates may apply depending on your mobile carrier and plan.
SMS consent is collected explicitly in three places in our application. In each case, the user checks a clearly labeled consent box; consent is never preselected and is not a condition of using Avayble.
a) During account signup (at avayble.app/signup) — a clearly labeled checkbox accompanies the account-creation form:
b) During provider onboarding (after signup, when a provider enters their phone number) — providers are shown a labeled checkbox adjacent to the phone field:
c) During client account claim (when an existing client takes over an account that was created for them by their provider) — a labeled checkbox accompanies the password-set form:
Your consent status is stored on your account and verified before every message we send. If consent is not on file, no SMS is sent.
Examples of messages a client may receive:
Example of a message a provider may receive:
You can stop receiving SMS messages at any time by any of the following:
After you opt out, you will receive a single confirmation message and no further SMS will be sent to your number through this program.
Reply HELP to any message you receive from us, or email ivan@avayble.app. We will respond as soon as possible.
Carriers (including but not limited to AT&T, T-Mobile, Verizon, and US Cellular) are not liable for delayed or undelivered messages. Delivery of messages is subject to the effective transmission from your wireless service provider and is not guaranteed.
Your phone number and your consent status are stored as part of your Avayble account. We do not sell, rent, or share phone numbers with third parties for marketing. We share your phone number only with the massage provider you book with (so they can contact you about your appointment) and with SignalWire, our SMS infrastructure provider, strictly to deliver messages you have consented to receive. For full details, see our Privacy Policy.
We may update this SMS Communication Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the SMS program after a change constitutes acceptance of the updated policy.